The Better Business Bureau of Central New England Podcast
Hosted by Lisa Swanson, CEO, Better Business Bureau of Central New England
Back-to-School Scams: BBB’s Lisa Swanson on Fake Jobs, Scholarships and Homework Help
A college email address doesn’t make an offer legitimate. BBB’s Lisa Swanson joins Radio Worcester to discuss fake jobs, scholarships, online shopping risks and an unusual homework-help scam.
SHOW SCHEDULE
TUESDAY’S
8:15 AM
With Lisa Swanson, CEO of the Better Business Bureau of Central New England
RECENT STORIES
Investment and Cryptocurrency Scams Top BBB’s 2025 Risk Report
Investment and cryptocurrency scams remained the riskiest scams in 2025, with a median reported loss of $5,000. Lisa Swanson of the BBB of Central New England joins Radio Worcester to explain the findings and the rise in repeat victimization.
Massachusetts Tax-Free Weekend 2026: BBB Offers Smart Shopping Tips
Massachusetts Tax-Free Weekend returns August 8–9, 2026, giving shoppers a chance to save the sales tax on qualifying purchases. BBB of Central New England CEO Lisa Swanson joins Radio Worcester with advice for making the most of the weekend without letting tax savings lead to unnecessary spending.
BBB Study: AI Customer Service Frustrates Most Consumers
A new Better Business Bureau study reviewed more than 100,000 complaints, reviews, and scam reports involving AI customer service. BBB of Central New England CEO Lisa Swanson explains why the organization found that more than 90% of AI-related customer reviews described a negative experience—and why businesses should make it easy to reach a real person.
LIVE STREAM
Radio Worcester
CONNECT
RADIO WORCESTER STUDIOS
Summit Street (Behind Polar Park)
Worcester, MA 01610.