The Better Business Bureau of Central New England Podcast
Hosted by Lisa Swanson, CEO, Better Business Bureau of Central New England
Massachusetts Tax-Free Weekend 2026: BBB Offers Smart Shopping Tips
Massachusetts Tax-Free Weekend returns August 8–9, 2026, giving shoppers a chance to save the sales tax on qualifying purchases. BBB of Central New England CEO Lisa Swanson joins Radio Worcester with advice for making the most of the weekend without letting tax savings lead to unnecessary spending.
SHOW SCHEDULE
TUESDAY’S
8:15 AM
With Lisa Swanson, CEO of the Better Business Bureau of Central New England
RECENT STORIES
BBB Study: AI Customer Service Frustrates Most Consumers
A new Better Business Bureau study reviewed more than 100,000 complaints, reviews, and scam reports involving AI customer service. BBB of Central New England CEO Lisa Swanson explains why the organization found that more than 90% of AI-related customer reviews described a negative experience—and why businesses should make it easy to reach a real person.
BBB Warns Prime Day Shoppers: Scammers Use Urgency and Fake Deals to Steal Personal Information
Prime Day brings major discounts and major risks. Better Business Bureau CEO Lisa Swanson explains how scammers use fake websites, phishing links, and limited-time offers to target online shoppers.
BBB Warns Families to Watch for Signs of Elder Financial Exploitation
The Better Business Bureau shares warning signs of elder financial abuse and explains how family members can help protect loved ones from scams, fraud, and financial exploitation.
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