BBB of Central New England CEO Lisa Swanson on AI, Business Support, and Community Outreach

During National Home Remodeling Month, Lisa Swanson of the Better Business Bureau of Central New England shared practical advice for homeowners planning renovation projects, including how to vet contractors, avoid scams, and protect your investment.

During Financial Literacy Month, BBB CEO Lisa Swanson shares practical advice on smart spending, avoiding scams, and protecting yourself from financial fraud in Central Massachusetts.

Lisa Swanson of the BBB explains how to “spring clean” your digital life—and where Worcester residents can safely shred documents and recycle electronics.

BBB of Central New England CEO Lisa Swanson is urging consumers to slow down and do their homework before hiring for home projects. From landscapers and tree service professionals to painters and other contractors, she says a little extra effort upfront can help people avoid costly mistakes, scams, and unnecessary stress later.

BBB CEO Lisa Swanson warns that March Madness brings a surge in scams tied to tickets and sports betting, offering practical tips to protect consumers.

During Consumer Protection Week, Lisa Swanson of the Better Business Bureau of Central New England visited Talk of the Commonwealth at Sherwood’s Diner to explain how the BBB helps consumers avoid scams through business reviews, scam tracking tools, and public education.

Dominique Goyette-Connerty of BBB Central New England discusses the organization’s President’s Club for long-accredited businesses and shares how new entrepreneurs can access free BBB directory listings to increase visibility during National Entrepreneurship Week.

Lisa Swanson, CEO of the Better Business Bureau of Central New England, called in from a BBB conference in Florida to discuss “The 12 Week Year,” upcoming scam prevention seminars, and new BBB events for local businesses — including a major initiative for trades and tech companies to be announced at an upcoming Worcester Railers game.

January creates the perfect environment for scammers. As people expect tax notices, job emails, and financial updates, fraudsters design messages that blend seamlessly into everyday activity — making the first month of the year one of the most dangerous.

The Better Business Bureau is closing out its 12 Scams of Christmas campaign with warnings about fake delivery alerts, luxury advent calendar fraud, sold-out toy scams, and puppy scams that spike during the holidays.